Scene 1: Medication Refill
NARRATOR
It's 0700 on a fine Monday morning. Nurse Joy walks in the clinic with a nice smile greeting everybody.
She opens her office, sets her things down, and turns on her computer. While her computer turns on, she turns her music on. She is super happy, energized, and ready for the day!
NURSE JOY
(The phone rings). Nurse Joy answers:
Family Health Clinic Nurse Joy speaking, how can I help you?
MRS. CLOUD
Hi Nurse joy! I need a refill on my medications!
NURSE JOY
Sure thing, but first can you give me your DOD # so I can open your record?
MRS. CLOUD
Oh dear, what is that? I don't know my DOD #. Can you look up my record using other information?
MRS. JOY
Sure thing, what is your Social Security Number?
MRS. CLOUD.
I don't know that either... what happened to just my name and Date of birth?
NURSE JOY
Sure, what is your name and Date of birt?
MRS. CLOUD
RAIN CLOUD 01/01/1971
NURSE JOY
Alright Mrs. Cloud I have your record right here. What medications do you need a renewal for?
MRS. CLOUD
All of them!
NURSE JOY
Alright, well we have allot of medications listed here and some still have active refills.
What do you need these medications for?
MRS. CLOUD
well you're the nurse you tell me! All I know is that the doctor told me I need to take them everyday.
NURSE JOY
ok, let's go over your medical history and do medication reconciliation real quick. That way we can get you the right medications!
MRS. CLOUD
forget about it! Don't bother. I thought you went to school for something. What do they teach you now days!
HANGS UP THE PHONE!
NARRATOR
While Nurse Joy was trying to help Mrs. Cloud, the front desk has a nice dilemma of their own.
Scene 2. MRS. Grumpy walks-in demanding to be seen by the Doctor!
NARRATOR:
Mrs. NICE the front desk office manager was pulling her morning reports for the morning safety huddle. When a lovely patient walks up to the front desk.
MRS. NICE
HI ma'am, can I help you?
MRS. GRUMPY
______Oh! ! ! ! oh,!!!! I feel so awful! my chest hurts, my back hurts, my stomach aches, my legs tremble, oh!!! Oh!!! , I need to see a doctor.
MRS. NICE
Do you have an appointment with us?
MRS. GRUMPY
no but I'm very sick cant you see? I need to be seen right away!
MRS. NICE
Well if you are that sick you can go to the emergency room.
MRS. GRUMPY
I don't want to go to the emergency room. I demand to be seen by my doctor right away!
MRS. NICE
Let me see your ID card. State your full name and Date of birth.
MRS. GRUMPY
BARBARA GRUMPY 05/05/55
MRS. NICE
(checks for same day appointments.) Unfortunately we don't have any appointments available today but let me speak to a nurse and see what we can do.
MRS. GRUMPY
No nurses!!! I need to see my doctor! Don't you see I'm really sick! I'm in pain here!
(Looks back at other patients in the waiting area and Complains to them)
MRS. NICE
ok. Let me talk to the doctor and see what we can do.
NARRATOR
MRS. Nice Walks back to the doctors office and asks for advice on what to do with the patient.
MRS. NICE
ASKS THE AUDIENCE TO DO!
NARRATOR
I know we all have different opinions on what to do with lovely Mrs. GRUMPY, but the doctor advised Mrs. Nice to send patient to the emergency room. Let's see how this plays out...
MRS. NICE
Mrs. GRUMPY, the provider said you need to go to the emergency room right away. Do you need help getting there?
MRS. GRUMPY
GRABS HER CHEST and says
My chest hurts, my back hurts, my stomach aches and my legs tremble, I have to see Doc.
She falls to the ground and starts shaking!
Mrs. Nice shouts for help and calls for code blue.
NARRATOR
that didn't go so well... what would you have done differently? (PAUSES) rhetorical question!
Thankfully the ER is just next door. Word is, the patient survived and is living her best life.
Yes, some say her near death experience caused her to move towards a more healthier lifestyle. Some say she won the lotto. And others say she won a big lawsuit against a clinic somewhere. (Shrugs shoulders) I guess we'll never know the truth...
